Be Part of the Solution!

At CodeBlue we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them.

Benefits Package

  • Healthcare: We offer comprehensive healthcare plan coverage. A portion of your medical premium is employer-paid.
  • Dental: Our dental plan partner has an extensive network of qualified providers for your preventive, basic, major, and orthodontia dental services. A portion of your dental premium is employer-paid.
  • Vision: We offer eye care coverage which includes benefits for prescription glasses and contact lenses.
  • Life: Company-paid basic life benefits of 1x salary to a maximum of $200,000 are provided. Optional life and dependent life benefits available.
  • Disability: Long-term disability coverage is offered with an income replacement benefit of 60% of total monthly earnings to a maximum monthly benefit of $8000.
  • Flexible Spending Account (FSA): We offer an FSA account for our associates to set aside pretax dollars to offset the cost of health and dependent care expenses.
  • 401K: We offer an employer-sponsored retirement plan for all eligible associates. The company matches 25% of employee contributions up to $500 annually.
  • Vacation: We realize just how important time away from work can be to rest and recharge with your family and friends. As such, CodeBlue offers a robust vacation package to our associates.

Benefit eligibility is based on position.

Paid Training & Development

  • CodeBlue offers paid, in-house, new hire orientation, training, and on-going training assistance for all associates.
  • You may be cross-trained in multiple areas to allow for a more diversified work environment.
  • Professional, knowledgeable, and courteous trainers are available to assist you as needed or as requested.

Incentive Plans & Drawings

We strive to offer rich and competitive incentive plans to reward your exceptional performance. A variety of plans exist for hourly and salaried associates with earning potentials in excess of $4,000 annually. We also have multiple drawings and giveaways tied to exceptional attendance and performance metrics, including meals and beverages, movie tickets, and apparel.

Dynamic Referral Rewards Program

Associates are encouraged to refer friends and family for employment, when positions are available. The referring associate is eligible to receive more tickets, apparel, and cash, subject to certain guidelines.

Associate Recognition, Appreciation, & Advancement Opportunities

We host frequent company-sponsored events to promote an atmosphere of teamwork and celebration of organization achievements including associate appreciation week, special recognition events and annual holiday celebrations and potlucks. We have secured several discounts from local merchants and retailers for the benefit of our associates.

Job Openings

What if you could join a company with so many opportunities that you have a 93% chance of being promoted within one year? If joining an innovative company and having a career helping others is a path you want to follow, upload your resume today!

Managed Repair Specialist

Hudson, OH

A Managed Repairs Specialist is responsible for the daily implementation of file management, exemplary customer services, and both strong written and verbal communication to ensure that all clientele receive the highest level of customer service.

Make outbound calls and answer inbound calls fielding questions pertinent to an existing claim, and determine the appropriate course of action while maintaining phone etiquette, dedication to customer service, and strong problem-solving abilities​.

Enter data and other relevant information proficiently and accurately into client claims database or other business applications, as required





Affiliates Territory Manager

Springfield, OH

Contact Center Supervisor

Eau Claire, WI & Springfield, OH

Human Resources Generalist

Remote or near an office location

Job Summary:

While living our values to have fun, care deeply, extend empathy and work passionately the HR Generalist will assist in the management of day-to-day activities related to HR communication, social media, HR operations, administration, and other HR activities to support all Accuserve employees. The HR Generalist will partner with company leaders and fellow HR partners to support the Accuserve business needs.


General Duties and Responsibilities:


90% HR Generalist:

Support HRBP with general human resource activities

Support the Total Rewards team by working with various Accuserve departments for gathering items for compliance audits

Work with the Total Rewards team to ensure the use of the HRIS system across the company – including assisting with the complete build of new companies within the HRIS platform when needed

Prepare paperwork, schedule, and facilitate smooth new hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience

Handle all administrative tasks for onboarding, new hire orientation, and exit interviews, including entering data into HR information systems and auditing for accuracy and compliance

Provide an effective and dedicated HR advisory service to employees in relation to absence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-relations matters

Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies

Assist in administration of benefits

Support the entire HR team with daily tasks and initiatives

Support basic employee relations

Basic report management

Organize and maintain accurate and timely employee file management

Strong ability to maintain and handle confidential information with discretion

Provide suggestions and assistance with HR topics to help build a uninform HR department and best practices

Assist and support compensation strategy


10% Other:

Assist and support staff, leaders, vendors, contractors, etc. in a courteous and professional manner to reach business goals and objectives

Participate in individual and team trainings and meetings; to ensure accurate information is relayed

Be available to work flexible hours and travel when required (5-10% is average for travel)Apply and follow all policies and procedures

Assist and supports HR projects

Perform other duties as assigned

Assists with HR communications as needed

Travel up to 10%


Minimum Education and Experience:

Bachelors’ degree or equivalent combination of education and experience. Preferably in HR or Business Management

Previous experience with Paylocity required

Previous compensation experience required

Strong computer skills, including Microsoft Office Suites, specifically advanced excel required

2-4 years’ experience in an HR role or capacity desired

Ability to travel required (estimated 10-20% or about once a quarter)

Basic employment/HR law knowledge

Ability to work independently and be proactive in identifying problems and solutions, escalating appropriately

Ability to handle interruptions and follow through to resolution in a timely fashion

Ability to problem-solving and use critical thinking

Excellent verbal, electronic, and written communication, and customer service skills


Water Mitigation Manager

Springfield, OH

Managed Repair Supervisor

Hudson, OH

A Managed Repairs Supervisor is responsible for leading a team of professional Managed Repair Specialists and Examiners that deliver high level, individual claim management and exceptional customer service. A Managed Repair Supervisor is expected to be a highly motivated, self-starter with strong decision-making, leadership, analytical, time management, investigation, prioritization, and organizational skills.  Must also have proven ability and experience in processing claims, customer service and problem resolution.  

  • Critical thinker with innovative problem-solving skills.
  • Strong negotiation and customer service skills with the ability to handle conflict in a professional and courteous manner and diffuse volatile situations by balancing company guidelines and customer needs.
  • Communicate concise information verbally and electronically.
  • Write information that is correct, clear, easy to understand, and grammatically correct.
  • Work with peers and leadership staff for the common goal of the organization
  • Reliable in meeting work commitments and deadlines
  • Flexible and able to adapt to any situation. 
  • Highly computer literate with proficiency in MS Office and related business and communication tools.
  • Communication: Ability to communicate new and old concepts to adult learners and relay those concepts in a way that is engaging and helpful.
  • Organization & Time Management: Manages time effectively so that the right time is allocated to the right activity.  Effective assigns specific time slots to activities as per their importance.  Makes the best use of their time. 
  • People Leadership: Constantly find new and engaging ways to relay the same concepts and aren't afraid to adopt new learning strategies or materials so that they're accessible and engaging.
  • Relationship Building: Develops internal and external professional, trusting relationships.  Purposefully develops networks to build value through collaboration.
  • Teamwork & Collaboration:  Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspective and working with others as a way to achieve the best output possible.
  • Bachelor's degree in Business Management, or any related field
  • 3 – 5 years' experience working in the insurance claims processing industry as a people leader
  • Entry level Xactimate knowledge​


Technical Review Specialist

Eau Claire, WI & Springfield, OH

​As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You'll go through rigorous certification courses and a variety of training modules aimed to help you become an expert in the fields of water mitigation and property restoration. Whether you're new to the industry or a seasoned vet, we'll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career. 

 Upon completing training, our team's primary responsibility is reviewing invoices of work completed by contractors to ensure all work that was completed was done according to industry standards. If any deviations are identified, our team will work directly with the contractor to gather additional details to support the work that was completed.  If deviations still exist after additional information is provided, our team's job is to work with the contractor further to identify what the standards could allow and don't allow to reach an agreeable invoice.

 The Technical Review Specialist position is the third tier within the unit.  Team members that advance to this tier focus on handling fire and contents claims in addition to mold and larger water losses. Team members within this position will also largely be responsible for handling the commercial claims assigned to the team.  ​


Accounts Payable Manager

Eau Claire, WI

Job Summary                         

Responsible for the day-to-day operations of the Accounting A/P Team. Plans, directs, manages, and evaluates team performance to ensure accurate records regarding vendors and receiving a high level of service. 

 

General Duties and Responsibilities​

  • Responsible for leading the accounts payable function in compliance with internal controls, policies and procedures.
  • Effectively identify, recommend, and implement scalable process optimization, resource efficiency, and automation opportunities.
  • Act as point of escalation for accounts payable to ensure timely remediation of issues.
  • Manage and develop team members to meet key metrics such as on-time and accurate invoice processing and to plan and execute improvement projects.
  • Oversee vendor onboarding and maintain the integrity of vendor files and documents, such as W-9's, to ensure compliant, complete, and accurate information.
  • Collaborate closely with Accounting Manager for an efficient close process and to produce accurate financial reporting.
  • Ensure timeliness of annual vendor 1099's and other tax-related filings.
  • Work closely with external auditors during audit by preparing requested information and addressing auditor inquiries related to A/P.
  • Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.
  • Participate in special projects, analysis as required by Accounting Manager.
  • Knowledge of insurance industry preferred.
  • Review and approval of accounts payable for coding accuracy.
  • Preparing and posting of monthly journal entries associated with accounts payable.
  • Performs other duties as required.

     

    Educational Requirements
  • High School Diploma
  • Bachelor's degree in Accounting or related experience

     

    General Knowledge, Skills & Experience
  • Strong computer skills with experience in Excel pivot and look-up tables and knowledge of Word, Access, and Outlook.
  • Strong knowledge and experience with Great Plains and Management Reporter.
  • Ability to handle interruptions and follow through to resolutions in a timely fashion.
  • Type a minimum of 45 words per minute.
  • A minimum of 135 keystrokes per minute for 'Ten key'.
  • Demonstrated strong knowledge of Accounting principles.
  • Ability to problem-solve using analytical processes.
  • Ability to handle conflict and disagreement in a professional and courteous manner.
  • Excellent verbal, electronic, written communication, and customer service skills.
  • Ability to work with peers and all departments for the common goals of the organization.
  • Reliability in meeting work commitments.
  • Ability to diffuse volatile situations.
  • Ability to lead and manage teams effectively.

Must be a 'Team Player'. 


Dispatch Customer Service Representative

Remote

About Accuserve

Accuserve is an innovative third-party administrator that uses proven science and revolutionary technology to manage property claims. At Accuserve we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them. We are looking for a fulltime Dispatch Customer Service Representative to join our Contact Center team. This fulltime position is remote.

Position Summary

Dispatch Customer Service Representative provides customer service to internal and external stakeholders related to roofing claims.  The best customer service representatives have a passion for helping customer and ensure excellent service standards, respond efficiently and maintain high customer satisfaction.  Duties include, but are not limited to:

General Duties:

100% Customer Service Support

  • Provide customer support for roof inspection reschedules & reinspection inquires
  • Provides customer service via inbound and outbound phone, email and text scheduling of roofing contractors with homeowners for inspections
  • Update and maintain customer database
  • Document interactions in a detail, proficiently and timely manner
  • Initiates and follow up on tasks associated with claim cases, work orders and service appointments
  • Collaborates with internal and external teams
  • Follow standard operating procedures and policies
  • Follow standard carrier guidelines
  • Maintains file accuracy to ensure milestones are met
  • Flex support to Sales or Production as needed
  • Ability to multitask effectively and maintain accuracy
  • Establish and maintain customer trust through effective relationship building
  • Other duties as assigned

Minimum Qualifications:

  • High school diploma or equivalent required
  • Minimum of 3 years customer service experience required
  • Minimum of 1 year call center experience required
  • Previous NICE inContact and Salesforce preferrable
  • Computer Literacy and processing skills required
  • Reliable broadband internet and ability to work remotely at home required
  • Previous insurance claims experience is preferred
  • Knowledge of the roofing industry is preferred
  • Knowledge of Google and Microsoft applications
  • Excellent communication and interpersonal skills
  • Ability to use and apply critical thinking
  • Ability to prioritize and manage time
  • Ability to build partnerships and collaborative relationships with customers, peers, leaders, vendors, etc.
  • Ability to work Tuesday-Saturday 9am-6pm MST or Sunday-Thursday, 6a-6p MST; flexible during peak seasons required


Transparency in Coverage

To ensure compliance with the Transparency in Coverage (TiC) and Consolidated Appropriations Act (CAA) mandates Accuserve Solutions is providing the following link, https://transparency-in-coverage.uhc.com. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Contact Us

Corporate Center
14 E. Main Street, 4th Floor
Springfield, Ohio 45502

CLICK HERE To Contact Us