Dan H. Wilson
President & CEO
Dan has extensive business and leadership experience, including strategic planning, mergers-acquisitions and integrations, operations and operating model restructure, marketing, expense reduction, logistics, performance management and leadership development, Six Sigma implementation, best practice deployment and business turnaround.
APU Solutions, Executive Chairman
Dan’s most recent experience is with two successful claims management companies:
Safelite Group – Belron US Inc, Chief Executive Officer, President and Director
- APU Solutions is the technology leader for the insurance, collision-repair and alternative parts supply industries. APU’s web-based network provides nationwide parts availability, quality, pricing and procurement, plus tools to track and manage Alternative Parts Utilization.
- At APU Dan repositioned the company’s selling model to improve profits, dramatically improved operating performance and sold the company to a NYSE market leader at three times the prior equity values.
- As CEO of this successful auto glass and claims outsourcing company, Dan tripled earnings in five years. He restructured the company’s technology platform and paid off 75% of the company’s debt ahead of schedule. He also created innovative operating models for the core glass business, which improved Safelite coverage for insurers and convenience for their policyholders.
Chief Financial Officer
Andre Buckles is responsible for all financial aspects of the organization including: business analysis and planning, and the affiliate network.
Vice President of Property Services
As Vice President of Property Services, Jeff is a results producing professional with a proven record of accomplishment in planning and leading comprehensive claim strategies in support of business goals and objectives. Prior to joining CodeBlue, Jeff had over 20 years of experience in the insurance claims industry and was employed by American Family Mutual Insurance as a National Catastrophe Manager. During his time with American Family, Jeff designed and implemented a paperless claim file for catastrophe claims, planned and implemented the centralized Catastrophe Operations Center that reduced cycle time by 300%. Jeff joined CodeBlue in August of 2006 as Vice President of Property Services. Jeff has demonstrated success in controlling severity, increasing customer satisfaction and reducing expense through the development and implementation of several key projects and client initiatives.
Vice President of Education, Research & Development
Ed Jones is a subject matter expert in water damage mitigation. He has worked in the water damage mitigation industry for over 30 years as a manager of a corporate franchise, owner of an independent restoration company, VP of Operations for an international franchisor, catastrophe response coordinator, continuing education trainer for insurance agents and adjusters, IICRC approved instructor in water damage restoration (WRT & ASD) and VP of Education, Research & Development for CodeBlue, LLC. Ed has also been a presenter and trainer for the Property and Liability Resource Bureau and has presented on water damage restoration at many national and regional conferences.
Senior Vice President of Sales and Marketing
Scott Westbrook came to CodeBlue with vast experience in the insurance claims industry, having most recently served as vice president and co-founder of APU Solutions for 17+ years. He played an integral role in automating and advancing various aspects of the company’s workflow to ultimately benefit customers. Scott began his career in sales 25 years ago in the technology sector. A graduate of the University of Arkansas, Westbrook is a veteran of the United States Marine Corp and served in Operation Desert Storm.
Vice President of Sales
Gary Turner joined CodeBlue in December 2005 as Vice President of Property Claims, and currently serves as Vice President of Sales. Gary’s extensive experience spans several industries, including being a co-founder of Glass America, a mid-size regional Auto Glass Retailer, where he established two retail stores in Chicago which grew to 65 retail locations in 13 States. Gary is the former Executive Vice President with Globe Glass & Mirror Co., where he was responsible for National Retail Auto Glass Sales, Mergers & Acquisitions and was part of the Executive Management Team helping grow the retail chain from 34 retail stores to 124. Gary also served as Vice President of USA Glass Network, one of the first Third Party Administrators for Auto Glass, where he helped establish its first two clients, Allstate Insurance and USA. In addition, Gary was Vice President of Vistar, a merger of Globe Glass & Mirror and Windshields America, where he was responsible for retail sales over the eastern half of the US.
Vice President of Sales
Jill’s portfolio includes extensive experience within multiple facets of the property insurance industry. She specializes in major market expansion throughout the country with key clients. Jill began her career in the insurance space over ten years ago as an agent marketer for a local Third Party Company; a position which set her path with newfound passion.
Jill is a graduate from Grand Valley State University with a Bachelors in Biology.
Director of Claim Operations
Dusty Bodenmiller joined CodeBlue in September 2011 and currently serves as Director of Claim Operations. In this role, he leads our team of claim handlers to ensure the best results are provided to our partners. He has received both WRT and AMRT certifications through the IICRC, as well as certifications in Customer Service, Business Leadership and Xactimate. Prior to joining CodeBlue, he held key leadership roles at different organizations within the insurance industry. Dusty has been successful in helping control severity, streamline training and development, increase productivity and reduce labor costs via numerous process improvement projects.
Director of Client Services
Carolann Demers joined the CodeBlueTeam in April of 2016 as the Director of Client Services, bringing over 25 years of customer service and process improvement skills. She leads the dynamic Client Services and Operational teams, ensuring clients engagements through-out North America are delivered with the highest level of quality and professionalism. Carolann partners with strategic account leaders and VP/Senior Consultants to develop strategies for successful client engagements all centered around enhancing the customer experience.
Prior to joining CodeBlue, Carolann consistently delivered outstanding results throughout her career with HSG in each role. Starting as a front-line Customer Service Representative she quickly advanced her career though her leadership skills and ability to proactively identify opportunities and solutions while remaining focused on customer needs.
Carolann’s previous roles prior to joining CodeBlue positioned her well to foster a service-oriented work environment with an emphasis on quality, accountability, innovation and teamwork.
Director of Managed Repairs
Tony Tousignant joined CodeBlue in October 2018 as Director of Managed Repair. Tony has twelve years of experience in the insurance claims industry including experience as a claims professional and director of quality and compliance for a third party administrator. Tony’s knowledge in handling claims from the carrier and TPA perspective have helped set CodeBlue apart in the industry. Tony’s expertise contributed to the development of CodeBlue Assure, a unique software to the industry that tracks and shows the progress of a claim in real time. Tony is IICRC WRT, ASD, and FSRT certified.
Director of Call Center Operations
Christopher Hild has been with CodeBlue since August 2011. Christopher has over fifteen years of experience running large call center and customer service operations; servicing Tommy Hilfiger, National Geographic, Esprit, and many more. Christopher’s experience in call center operations with a focus on customer experience has helped CodeBlue become a leader call center productivity. He and his team are dedicated to providing every customer with a pleasant and efficient experience.
Director of Affiliates and Property Claims Services
Since joining CodeBlue in 2009 as a frontline Contents representative, Nick Allar has held several leadership roles within the company in multiple departments. Currently, Nick leads the teams focused on the revolutionary CodeBlue 360 program, onsite inventory services, contents valuations, and management of CodeBlue’s Affiliates Network. Nick’s ground-up progression through CodeBlue gives him a unique insight into all phases of a claim which allows him to ensure his teams are executing the areas that are most important to our clients and their insureds. Nick’s commitment to all stakeholders in the claim process is evident in all aspects of his work as well as that of his teams allowing them to provide the best service and results in the industry.
Manager of Human Resources
Nancy Puerner joined CodeBlue in August of 2018 as Human Resource Manager, in which her responsibilities include acquisition, retention and ongoing development of a superior workforce. Nancy’s experience spans human resources, recruiting, employee relations and customer service. She is an integral member the leadership team as well as managing, motivating and retaining CodeBlue’s talented employees.